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Hi, you may have noticed that there are two kinds of products offered at
1. In-stock in Chicago items: 
things I have handmade (mostly cloisonne pendants) or purchased and have in stock (gems, earnuts, chains, etc.). 
I personally ship these items out to you within 2 working days
(i.e. if you order on Friday, your time, I will ship by Tuesday, Chicago Time). 
I control these, so my return policy is simple:
when you get your package if there is a problem
please email me at:
with a picture of the package and a picture of the item involved. 
Please email me within 1 week of package arrival. 
I want you to enjoy shopping here, so if there is a problem,
I will work with you so that we both enjoy the experience. 
If you ordered a rose pendant and I sent you a tulip pendant. 
I will apologize, I am not perfect, and do occasionally make a mistake. 
I will have you send the tulip back to me via first class postage with tracking. 
Reimburse you for the first class postage with tracking, and send you the rose pendant. 
If the rose pendant has disappeared (sent to the person who ordered a tulip by mistake?),
I will custom make you a replacement pendant of your choice,
email you a picture, and send it to you after you approve it. 
Joy and fun, that's what this store is supposed to provide. 

2. Designs that are cast just for you, after you order them. 
I designed these, but do not cast them, and do not control the fulfillment process.
The company that casts these pieces using my designs takes from two to four weeks
to do the casting and polishing.
Then they ship the items directly to you and email you the tracking number.
You should NOT be charged shipping, they should charge me, not you. 
So if you get charged for shipping, or have any issue with any 'cast just for you' piece, 
please contact their customer service department:

Also, here is the casting house (shapeways) return policy:
I know how this looks, but they are a big company. 
They do have a reputation for good customer service, and good quality castings. 
If that changes I will start using a different casting house. 

Hopefully you won't need to know any of these details, and everything will flow smoothly.
Thank you for liking my designs, and for your business.
Best Wishes,